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How We Handle Your Account Information

We collect the details you share when opening your account — name, contact, payment wallet for bKash, Nagad or Rocket — and use them to verify deposits, process withdrawals and reach you when support needs to confirm something.

Account verificationPayment wallet detailsContact preferencesDevice access logsSupport request history
cv77 How We Handle Your Account Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what personal information we hold, correct a mistake in your account details, request deletion after closing your account or ask how long we keep payment records, use any of the channels below. Our team will respond within a reasonable timeframe and walk you through the steps to update or remove your data where local law permits.

Live Chat Open the chat bubble in the bottom corner of any page and tell the agent you need help with your privacy request.
Email Support Send your privacy question or deletion request to the support address shown in your account footer. Include your registered phone number or email so we can verify ownership before discussing your records or making changes to your profile.
Account Settings Log in, head to settings, then privacy preferences. You can toggle marketing messages on or off, review recent login locations and see which devices have accessed your wallet.
DATA SECURITY

How We Protect What You Share

We encrypt payment details in transit and at rest, limit internal access to customer records on a need-to-know basis and log every action our team takes inside your account. Cookies track your session so you stay logged in across pages and help us understand which games and markets get the most traffic. You can clear cookies in your browser anytime; doing so will log you out and reset interface preferences.

Payment Encryption

When you confirm a bKash, Nagad or Rocket deposit, your wallet credentials travel over an encrypted link and are stored in tokenised form. We never see your full wallet PIN or password; the payment provider handles authentication on their side and sends us a transaction reference.

Session Cookies

We use session cookies to keep you logged in while you switch between live tables, slot lobbies and the sportsbook. These expire when you close the browser. Persistent cookies remember your language and currency preference for the next visit; you can disable them in your browser settings.

Account Activity Logs

Every login, deposit, bet placement and withdrawal request is timestamped and linked to your device IP. You can review recent activity in account settings. If you spot a login you did not make, change your password immediately and contact support to freeze the account while we investigate.

Data Retention

Active account records stay live for as long as you use cv77. After you close your account, we archive your transaction history and identity documents for the period required by anti-fraud rules and local regulations, then purge the data. Contact us if you want confirmation of deletion after the retention window ends.

Common Privacy Questions

We ask for your full name, phone number or email, date of birth to verify you meet age requirements, and your payment wallet details for bKash, Nagad or Rocket so we can clear deposits and send withdrawals. All fields are required to open an account and comply with verification rules.

We share your bKash, Nagad or Rocket transaction references with the payment provider to confirm deposits and process withdrawals, but we do not sell your wallet information or contact details to marketing companies. Anti-fraud partners may see anonymised transaction patterns if we need to investigate suspicious activity.

Log in, open live chat or send an email to support with your registered phone number. Our team will verify your identity and send you a file listing your account details, deposit and withdrawal history, bet records and support messages. Turnaround depends on the volume of data and local legal timelines.

Yes. Close your account in settings or ask support to do it for you. We will archive your transaction history for the legally required retention period, then purge your records. You cannot reopen a deleted account; you would need to register fresh with a new email or phone number.

Session cookies keep you logged in while you move between pages; preference cookies remember your language and currency. You can disable cookies in your browser, but the site will log you out after every page load and forget your settings. Essential session cookies are needed for the platform to work.

We archive closed account data for a period set by anti-fraud and regulatory requirements in our operating jurisdictions, typically several years. After that window, records are deleted. Contact support if you want confirmation that your data has been purged once the retention period ends.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.